Terms & Conditions
POLICIES & PROCEDURES:
At PowerBody Massage & Wellness, we understand that unanticipated events occur in everyone's life, unforeseen events, which one might consider canceling a massage appointment.
In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists' time, we have adopted the following policies:
ARRIVAL TO YOUR SESSION
Please arrive for your appointment 5-10 minutes prior to the scheduled starting time. All services offered have a specific time schedule and a slightly early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule.
CANCELLATION POLICY
At PowerBody Massage & Wellness we have a 16 hour cancellation policy. Appointments that are made on the same day are subject to the paying full price of the visit for a no show. There will be a cancellation fee for the full price for any massage sessions not canceled within the 16 hour time.
A credit card will be required for all appointments and for all first time appointments to guarantee and reserve that time for you. Your card will NOT be charged at the time of reservation, however you may use it to pay for services at the completion of your appointment.
Please note if you are using a gift card of any kind, your gift card is subject to be redeemed and void. Remember, we value our time as well as yours, and there are many clients looking for massage appointments at the last minute.
REFUND POLICY
We do not offer refunds, But can be reviewed on a case by case basis and are at the sole discretion of the owner.
SICKNESS POLICY
PowerBody Massage & Wellness recognizes that both massage therapists and clients are vulnerable to infections and given that we ask clients to cancel appointments when they are feeling unwell and we will do the same for you. If you have any of the following contagious illnesses the massage session will be rescheduled: Diarrhea, Vomiting, Fever, Sore Throat, Poison Ivy, Flu, Chicken Pox/Shingles, Head Lice, Impetigo, Ringworm, Common Cold or anything that is, or could be contagious please reschedule your appointment as soon as you are feeling ill.
SEXUAL MISCONDUCT
SEXUAL MISCONDUCT IS FORBIDDEN. Client understands that any illicit or sexually aggressive remarks, advances or gestures will result in the immediate termination of the session and client will be liable for full payment of the scheduled appointment. Requests for sexual activity will NOT be tolerated, will be viewed as solicitation, and reported to the proper authorities if the therapist chooses. The client will not be rescheduled if this occurs. Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. If therapist ends session due to Sexual Misconduct full payment is due. If the therapist feels at any point their safety is compromised, the session will be stopped immediately and authorities may be called and full payment is due.
RESPECT FOR CLIENT NEEDS AND BOUNDARIES
The client may choose to leave on as much clothing as needed for comfort, refuse any massage methods, or stop the massage at any time and is free to leave; the treatment room doors are never locked. The client will always be modestly draped. Only the area being massaged will be undraped. Occasionally, an emotional response to massage may occur. If this happens, it is absolutely ok to express those feelings in our safe, nonjudgmental environment - or you may request privacy and end the session. You are always in control of your massage session.
PROFESSIONAL BOUNDARIES
We have the right to refuse service and therapist or client may end the session at anytime.
EXISTING AND NEW MEDICAL CONDITIONS
It is the responsibility of the client to keep the massage therapist informed of any medical treatment or medications currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
The client must also keep the massage therapist informed of any changes in health conditions, if you don’t tell us we won’t know.
I voluntarily consent to massage at Powerbody Massage & Wellness and understand that massage may involve certain risk. I agree to disclose all relevant health conditions and understand PowerBody Massage & Wellness is not liable for injuries resulting from undisclosed conditions or risk inherent to massage therapy, except where required by law.
These policies and procedures are subject to change at any time.